By continuing to use our website you are agreeing to comply with and be bound by the following terms and conditions of use.
Orders:
- Orders will be considered completed once payment has been received and cleared. Orders will be processed and an order confirmation email sent shortly after payment is received.
- Orders will usually be shipped within 1 business day after completion. Stock issues or technical glitches can happen from time to time and if any issue causes a processing delay an email will be sent to the address provided by the customer explaining the issue and suggesting options.
Payment Options
- We offer secure payment options with both Paypal and Stripe.
- These payment providers can be used whether or not you have an account with them and they can process your credit card payments.
- At the point of payment customers will be transferred to the website of their selected payment option to complete payment.
- All details of credit cards or other payment methods will be entered at the Paypal or Stripe websites and will not be accessible to us.
Returns:
- We accept returns, for a full refund of the item price, up to 60 days after the date of purchase, provided the goods are returned in unused as-new condition and with original packaging intact.
- Return postage is the responsibility of the buyer.
- We take great care when packaging orders. If your order should arrive damaged or missing parts please take a photo of problem and contact us right away. We will do our very best to rectify the situation.
Discounts and Coupon Codes:
- From time to time we offer discount codes.
- Any time limits on these will be included in the notification of the discount.
Gift certificates:
Gift certificates purchased from us do not have time limits or use by dates.
Postage and delivery:
- We use Australia Post for both domestic and international shipping.
- We offer Australia Post shipping rates on all purchases sent to addresses within Australia.
- We charge standard Australia Post parcel and large letter rate based upon the total weight of the items shipped for international orders.
Australian addresses:
- The Craftshops Mall will ship your package within one business day of receiving payment for your order.
- You will receive a confirmation email and a tracking number when your package has been shipped.
- Delivery is expected to take approximately 7 business days within Australia but may take a little longer if the delivery address is in a remote location.
International addresses:
- Delivery times to international destinations vary.
- Advice is published on the Australia Post website here - Australia Post International Shipping Times
Australian Consumer Law:
Our business complies with Australian Consumer Law.
Copyright:
This website contains material which is owned by or licensed to The Craftshops Mall. This includes the design, layout, look, appearance and graphics of the website pages, articles, and listed products. Copying and reproduction is prohibited by copyright.
Thank you so much for shopping with us. Contact us for assistance if you have any problem with a product or service supplied by us. We aim to make your experience shopping with us a great one and will do our very best to resolve any issue.